Member registrations and renewals

Louis-Philippe and his team saw a great opportunity in Yapla to make their management system and their services more professional. Most importantly, they found a long-term partner able to provide them with all the tools and advice they need to free themselves from repetitive and time-consuming administrative tasks.

By adopting Yapla, UDI introduced a new and modern way to become a member. The primary objective was to simplify how the team managed its administrative activities. No more time spent editing hundreds of PDFs and manually entering data on the computer! All this work is delegated to members who fill out their information and pay for their membership directly online.

In addition, the system is much simpler for the members themselves, who no longer need to print the membership form, fill it out by hand, and then send it by fax. Members can pay for their membership or renew it through their dedicated online member area with a simple web browser and a few clicks.
 

Participating in UDI’s events

With events being a core part of UDI’s activities, the organization needed to improve its registration process.

UDI’s new event registration system is just as streamlined for membership management, and offers even more benefits! 

 

 

 

For example, UDI can offer preferential rates to members and suggest that non-members join the organization when registering for an event. What better way to retain your current members and grow your membership base! 

In addition, the online registration journey for events is adapted to each type of participant:
UDI direct members, Individuals from UDI member organizations or from an organization that is not a UDI member

The Registration Manager mode allows people who aren’t participating in one of their events to register other participants in their name. This allows the manager to register and pay for multiple participants and is useful when a member organization’s administrator registers other employees. 

 

« We’re growing because we are becoming more relevant. We share more content, organize events that people are interested in, and our team and communications are professional. »

 

UDI set up its online registration and payment system in 2017. That same year, the organization created its first feature-rich and professional transactional website using the Yapla platform.

Members now have access to a contact directory that is automatically populated and updated by the Yapla platform. Building on its digital transformation and its first years of experience with Yapla, UDI wants to update its website to include content that is strategic, cleaner, and easier to read at a glance.

Due to the Content Management System (CMS) and the entire system on which the UDI website is based, changes in its structure and content can be made easily, without requiring a complete overhaul of the site.

Beyond the new tools that improved the whole organization’s efficiency, UDI took advantage of Yapla’s professional services. 

A concrete example of the value of the support Yapla provided is the implementation of an annual membership system. The organization wanted all memberships, which did not start on the same date up that point, to begin on September 1st of each year.

After analyzing UDI’s operations and identifying its specific needs, its activities, the issues it was facing, and its member types, the Yapla team thought carefully about how to make the transition as smooth as possible.

In addition to making a real impact for the team in terms of tracking renewals, making memberships annual became a marketing tool for UDI, and they went full steam ahead! 

UDI’s marketing efforts for its membership campaign, which were previously dispersed throughout the year, are now all concentrated at the end of the summer. That way, UDI can launch a genuine marketing campaign aimed at generating a maximum amount of interest in memberships and renewals. It’s an ideal way to ensure a high renewal rate and to expand your community of members!

UDI’s digital transformation with Yapla allowed the team to optimize its business processes and free up time to advance the organization’s strategic objectives.

In addition to implementing online registrations and payments, Louis-Philippe’s team quickly learned to use all of the features of the automatic communications system, edit and send invoices, and automate their accounting processes.